Shipping policy

Shipping Policy

At Pawline, we are dedicated to delivering your elevated pet essentials with care, precision, and speed across Canada and international destinations.

Processing Times

• All orders are processed and prepared for shipment within 1 to 5 business days (excluding weekends and major holidays).

• You will receive an automated notification with tracking information as soon as your order has been dispatched from our fulfillment center.

 

Order Tracking & Delivery Status

Once your shipment leaves our facility, you can track its progress directly through the shipping confirmation link sent to your email or via your Pawline.com account dashboard.

Delivery Issues, Lost, or Stolen Packages

Please ensure your shipping address is accurate and complete prior to submitting your order. Pawline is not responsible for packages delayed, misdirected, or lost due to incorrect address entry.

If your tracking status shows "Delivered" but you have not received your package, please check around your premises or with building management first. If your order remains missing after 48 hours, contact our Concierge Team at isabella@iboard.ca for immediate assistance.